Privacy Policy

Introduction

Look, we get it - privacy policies can be a drag to read through. But this stuff actually matters, so we've tried to keep it real and transparent about how Ravencrest Lithquinth Architecture handles your personal information.

We're an architectural firm based in Vancouver, and we take your trust seriously. Whether you're reaching out about a potential project, browsing our portfolio, or just checking out what we do, we want you to know exactly what happens with any info you share with us.

This policy applies to our website, consultations, project communications, and any other interactions you have with our studio. It's governed by Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act).

What Information We Collect

We're not in the business of hoarding data - we only collect what we actually need to work with you effectively. Here's the breakdown:

How We Use Your Information

We're not selling your data or doing anything sketchy with it. Here's what we actually do:

• Respond to your inquiries and keep communication flowing throughout projects
• Develop design proposals, architectural drawings, and project documentation
• Coordinate with consultants, contractors, and regulatory bodies when needed for your project
• Send project updates, invoices, and important timeline information
• Improve our services based on feedback and usage patterns
• Comply with legal and professional obligations (building codes, permits, that sort of thing)
• Occasionally share news about our studio or relevant industry updates - but only if you're cool with that

We operate on a "need to know" basis - your info only goes to team members who are actually working on your project or handling your inquiry.

When We Share Your Data

We don't sell or rent your personal information to anyone. Period. But there are some situations where we might need to share it:

Project Collaborators: Engineers, contractors, heritage consultants, and other professionals working on your project. They're bound by their own professional confidentiality requirements.

Regulatory Bodies: City planning departments, heritage commissions, and other authorities when required for permits and approvals. It's just part of the architectural process.

Service Providers: Cloud storage, email services, and project management tools we use to run our practice. We only work with reputable providers who take security seriously.

Legal Requirements: If we're legally obligated to disclose information - like court orders or regulatory investigations. We'd let you know if this happens unless we're prohibited from doing so.

Before showcasing completed projects in our portfolio or marketing materials, we always get explicit permission from clients. Your project stays private unless you agree otherwise.

Cookies & Tracking Technologies

Yeah, we use cookies - but not the delicious kind. These are small files that help our website remember you and work better.

Essential Cookies: The ones that make the site actually function. Without these, forms won't submit and pages won't load properly.

Analytics Cookies: Help us understand which pages people visit most, how long they stay, and where they're coming from. We use this to improve the site experience.

Preference Cookies: Remember your settings and choices so you don't have to re-enter them every time.

You can control cookies through your browser settings, though some features might not work as smoothly if you disable them. Most browsers let you block third-party cookies while keeping the essential ones.

Your Privacy Rights

Under Canadian privacy law, you've got some solid rights when it comes to your personal information:

To exercise any of these rights, just shoot us an email at info@ravencrestlithquinth.info or give us a call. We'll respond within 30 days, as required by law.

Keep in mind that we might need to retain certain information for legal or professional liability reasons - like project documentation for completed builds. But we'll always explain why if that's the case.

Security Measures

We take data security seriously - it's not just about compliance, it's about respect. Here's what we do to protect your information:

Our website uses SSL encryption for all data transmission. Project files are stored on secure, encrypted servers with regular backups. Access to client information is restricted to team members who actually need it for their work.

We use password protection, two-factor authentication where available, and regularly update our security protocols. Physical documents are kept in locked storage at our Vancouver office.

That said, no system is 100% bulletproof. We do our best, but if there's ever a security incident that affects your data, we'll let you know promptly and work with you to address it.

Questions or Concerns?

If you've got questions about this privacy policy or how we handle your data, don't hesitate to reach out. We're here to help and we actually want to hear from you.

Policy Updates

We might update this policy from time to time as our practice evolves or regulations change. We'll post any changes here and update the date at the top. For significant changes, we'll reach out directly to active clients. Checking back occasionally isn't a bad idea.